1. How do I place an order?

You can order directly from our website www.swaadsthekua.in. Simply browse the menu, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • UPI (PhonePe, Google Pay, etc.)
  • Net Banking
  • Cash on Delivery (COD)

3. Do you offer delivery outside Assam?

Currently, we deliver only within Assam State. For special requests, contact us via WhatsApp at 9957713366 / 9957498343.

4. How long does delivery take?

Orders are delivered within 24–48 hours (subject to availability). Delivery times may vary during festivals or high demand.

5. Can I modify or cancel my order?

Modifications: Contact us within 1 hour of placing the order via WhatsApp (9957713366 / 9957498343) or call 6003974232 / 6000295977.
Cancellations: Call/email us immediately. Orders already prepared or shipped cannot be cancelled.

6. Are your products preservative-free?

Yes! All our products are 100% homemade, using natural ingredients and traditional recipes—no artificial preservatives.

7. How should I store your food items?

  • Perishable items (e.g., sweets, snacks): Refrigerate and consume within 3–4 days.
  • Dry items (e.g., cookies, spices): Store in an airtight container in a cool, dry place.

8. What if my order arrives damaged or incorrect?

Email us at swaadsutratsk@gmail.com within 24 hours with order details and photos of the issue, or WhatsApp us at 9957713366 / 9957498343. We’ll resolve it promptly!

9. Do you offer bulk/wholesale orders?

Yes! For large orders (e.g., weddings, corporate events), contact us via:

10. How can I contact customer support?

Email: swaadsutratsk@gmail.com
Phone: 6003974232 / 6000295977
WhatsApp: 9957713366 / 9957498343